PTI Drives Efficiency and Customer Satisfaction into Local Delivery Routes
Meeting the need for service that protects the brand and improves operations
It was an easy decision for a janitorial supply company with an abundance of local routes to focus on finding a transportation partner to take over the operation of its private fleet. The move saved the supply company loads of costs ranging from maintenance and driver salaries to increased insurance premiums.
However, the biggest concern was protecting the well-established brand and reputation of the supply company with its customers. The new provider needed to do more than pick up and deliver on time. Since most of the routes were multi-stop deliveries, the new carrier needed a specialized team of drivers who were prepared for the physical demands of the job and willing to make customer satisfaction a top priority.
That’s where PTI stepped in with its proven track record of cost-effective operations and unmatched focus on exceeding customer expectations.
Why PTI is the first stop in multi-stop service
PTI overcomes challenges by formulating a quality plan
The supply company had a fleet of 26-ft. straight trucks equipped with lift gates and pallet jacks, as well as two 53-ft. trailers with lift gates for larger deliveries. While this seemed like a challenge for most carriers, PTI recognized what needed to be addressed and where the supply company had room for growth.
After considering the challenges, PTI established the critical element of their service: ensuring a seamless transition for the supply company’s customers. Next, the team explored potential solutions and established a plan centered around quality drivers and consistent branding.
Finding the right solution was business as usual for PTI
PTI jumped into action and applied its own technology to optimize routes across the entire distribution network. The fleet was right-sized to fit the new network design and reduce overall cost. These are out-and-back routes, and the trucks return empty. So, PTI meticulously managed the deliveries to minimize empty miles and keep costs in check.
Once the routes were optimized, PTI shifted their focus toward customer satisfaction. The most important part of the service was ensuring deliveries were made every day without fail. PTI found its core drivers and trained them for their individual routes.
They also cross-trained the drivers in other routes so they could step in at a moment’s notice. This level of contingency planning guaranteed delivery schedules were met and customers were satisfied.
Lastly, PTI wrapped its equipment in the supply company’s branding. When deliveries were made, there would be no question about which supplier was delivering the impeccable customer service. This maintained the connection between the supply company and its customer base, protecting the brand as it built business.
PTI Delivers an Unbeatable Performance
increase in customer satisfaction
reduction in out-of-route miles
increase in utilization
improved performance
reduction in overall fleet costs
PTI helped the supply company clean out costs and keep customers satisfied
Every day, PTI receives a list of deliveries that need to be made. PTI optimizes the routes to maximize efficiency and dispatch drivers. Since the drivers are cross-trained in all the routes, the assignments are efficiently executed, and the janitorial supply company keeps its business moving in the right direction.
PTI’s expertise was highly conducive to the supply company’s transition. PTI brought cutting-edge technology, decades of experience, and a laser focus on customer satisfaction to the table. The supply company was then able to seamlessly transition fleet operations, save costs, and continue to exceed customer expectations.